Difference between revisions of "Windows Troubleshooting"
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i. Is your User account set to Administrator? (Control Panel -> User Accounts and Family Safety -> User Accounts) | i. Is your User account set to Administrator? (Control Panel -> User Accounts and Family Safety -> User Accounts) | ||
ii. If no: Go to Control Panel -> User Accounts and Family Safety -> User Accounts -> Change your account type -> Switch to Administrator -> Select “Change Account Type†| ii. If no: Go to Control Panel -> User Accounts and Family Safety -> User Accounts -> Change your account type -> Switch to Administrator -> Select “Change Account Type†| ||
| − | iii. If not able to change User Account type: Right Click DLS IV -> Run as administrator/ Right Click DLS IV -> Properties -> Compatibility -> Check “Run this program as an administrator†-> Select “ Apply†| + | iii. If not able to change User Account type: Right Click DLS IV -> Run as administrator/ Right Click DLS IV -> Properties -> Compatibility -> Check “Run this program as an administrator†-> Select “ Apply†|
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Revision as of 22:53, 12 December 2012
Contents
DLS 5 access through firewall
Through Windows XP
1. Go to your Control Panel and select "Windows Firewall"
2. Select the "Exceptions" Tab then press "Add Program" and locate DLS 5 and add the program.
Through Windows 7
1. Go to your Control Panel and select "System and Security".
2. Under Windows Firewall window select "Allow a program or feature through Windows Firewall"
3. Make sure "Change Settings" has been applied, this will now make "Allow another program" available. Select the button and locate DLS 5 and add the program.
Adding port 51004
Through Windows XP
1. Go to your Control Panel and select "Windows Firewall"
2. Select the "Exceptions" Tab then press "Add Port".
3. Name it DLS IV Port and add the number "51004" under “Port number†then press "ok".
Through Windows 7
1. Go to your Control Panel, select "System and Security" and go to "Windows Firewall".
2. Under Windows Firewall window select "Advanced Settings", and then select "New Rule"
3. Under "New Rule" select "Ports" under "Specific Local Port" put the number "51004". Allow the connection and checkmark all rules and you can name it DLS Port, do the following for Outbound Rules.
How do I install a USB Serial driver
Through Windows XP
Using USA - 19HS
Go to www.tripplite.com -> Support -> Software/Drivers -> Software -> Drivers -> Keyspan@ Remotes & Adapters -> Download Driver for USA – 19HS (Windows 2000, XP, 2033 Server & Vista) -> Run file -> Connect the keyspan and begin installation
Using USB - RS232
Go to www.ftdichip.com -> Drivers -> VCP Drivers -> Download 32 bit/64 bit (depending on which bit using) -> Save file and extract to desired location -> Connect the USB - RS232 to the computer -> “New Hardware†balloon will pop up click it -> Hardware Update Wizard window will prompt up -> Select “No, not this time†-> Select “Install from a list or specific location (Advanced)†-> Browse to the location the Driver Installation files are located -> Select “Next†this will being the driver installation
Through Windows 7
Using USA - 19HS
Go to www.tripplite.com -> Support -> Software/Drivers -> Software -> Drivers -> Keyspan@ Remotes & Adapters -> Download Driver for USA – 19HS (Windows 7 and 8) -> Run file -> Connect the keyspan and begin installation
Using USB - RS232
Once you connect the keyspan Windows 7 will automatically begin the installation
How do I enable Administrative Privileges for DLS 5
Through Windows XP
i. Is your User account set to Administrator? (Control Panel -> User Accounts -> Group) ii. If no: Go to Control Panel -> User Accounts -> Select User Account -> Click Properties -> Select Other and scroll to “Administrators†-> Select “OK†iii. If not able to change User Account type: Right Click DLS IV -> Run as… -> Select “The following user:†-> Select Administrator
Through Windows 7
i. Is your User account set to Administrator? (Control Panel -> User Accounts and Family Safety -> User Accounts) ii. If no: Go to Control Panel -> User Accounts and Family Safety -> User Accounts -> Change your account type -> Switch to Administrator -> Select “Change Account Type†iii. If not able to change User Account type: Right Click DLS IV -> Run as administrator/ Right Click DLS IV -> Properties -> Compatibility -> Check “Run this program as an administrator†-> Select “ Applyâ€
