Difference between revisions of "List of Communications Errors"
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From time to time you may experience errors when trying to communicate to a panel using DLS IV. The following is a list of common errors and their causes and solutions. | From time to time you may experience errors when trying to communicate to a panel using DLS IV. The following is a list of common errors and their causes and solutions. | ||
| − | + | ==PSTN Specific Errors== | |
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*'''Dialing [''phone number''] on modem 1 received busy signal:''' You will see this error if the modem successfully dialed the phone number but received a busy signal. Ensure that the phone line the panel is connected to is not in use. For more information on disabling dial and busy tone detection, see [[Modem Manager Configuration]] | *'''Dialing [''phone number''] on modem 1 received busy signal:''' You will see this error if the modem successfully dialed the phone number but received a busy signal. Ensure that the phone line the panel is connected to is not in use. For more information on disabling dial and busy tone detection, see [[Modem Manager Configuration]] | ||
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*'''The panel did not answer phone number [''phone number'']:''' This error is caused when the modem has successfully dialed and waited for the connection but the panel never answered the call. Ensure that DLS is enabled in the panel and it is correctly set up for the proper number of rings, or double call. Make sure you have the correct phone number and all phone line connections are correct on the panel. | *'''The panel did not answer phone number [''phone number'']:''' This error is caused when the modem has successfully dialed and waited for the connection but the panel never answered the call. Ensure that DLS is enabled in the panel and it is correctly set up for the proper number of rings, or double call. Make sure you have the correct phone number and all phone line connections are correct on the panel. | ||
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| + | *'''The modem manager 127.0.0.1:51002 is not responding:''' This error is caused by trying to communicate with a panel while the [[MCPH]] service is stopped. Restart the MCPH service, ensure that it is running and try again. | ||
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*'''Your telephone number contains invalid characters. Valid characters are 0-9,#,*,W and comma.:''' Very simply this erorr means that your phone number contains characters which are not supported. Verify the correct phone number is entered omitting any characters other than 0-9,#,*,W and comma. | *'''Your telephone number contains invalid characters. Valid characters are 0-9,#,*,W and comma.:''' Very simply this erorr means that your phone number contains characters which are not supported. Verify the correct phone number is entered omitting any characters other than 0-9,#,*,W and comma. | ||
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| + | ==Miscellaneous Errors== | ||
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| + | *'''Connection Broken Before Completion:''' This error is caused by the panel or modem being disconnected from the phone line while DLS IV is in the process of communicating via the PSTN communications. This may also be caused by disconnected the serial cable when communicating using PC-Link. Make sure all connections are secure. | ||
Revision as of 17:01, 20 July 2009
From time to time you may experience errors when trying to communicate to a panel using DLS IV. The following is a list of common errors and their causes and solutions.
PSTN Specific Errors
- Dialing [phone number] on modem 1 received busy signal: You will see this error if the modem successfully dialed the phone number but received a busy signal. Ensure that the phone line the panel is connected to is not in use. For more information on disabling dial and busy tone detection, see Modem Manager Configuration
- No dial tone detected on modem 1: This error is caused by the modem not detecting a dial tone on the line it is connected to. Makes sure the phone line is connected, working and not in use. For more information on disabling dial and busy tone detection, see Modem Manager Configuration
- The modem is not responding: You will see this error if you try to communicate using the modem and the serial cable from the modem to the PC is disconnected. Ensure cable is connected tightly on both ends and there is no damage to the cable.
- The panel did not answer phone number [phone number]: This error is caused when the modem has successfully dialed and waited for the connection but the panel never answered the call. Ensure that DLS is enabled in the panel and it is correctly set up for the proper number of rings, or double call. Make sure you have the correct phone number and all phone line connections are correct on the panel.
- The modem manager 127.0.0.1:51002 is not responding: This error is caused by trying to communicate with a panel while the MCPH service is stopped. Restart the MCPH service, ensure that it is running and try again.
- There are no modems available: If you see this error, it means that all modems have been removed from the Modem Manager Configuration. Ensure that the correct modems are added and configured.
- Timeout while waiting for panel to call back: This error will appear if you are trying to connect to a panel with call-back enabled and it does not call back within the allotted time. Ensure that the callback number in the panel is programmed correctly.
- Your telephone number contains invalid characters. Valid characters are 0-9,#,*,W and comma.: Very simply this erorr means that your phone number contains characters which are not supported. Verify the correct phone number is entered omitting any characters other than 0-9,#,*,W and comma.
Miscellaneous Errors
- Connection Broken Before Completion: This error is caused by the panel or modem being disconnected from the phone line while DLS IV is in the process of communicating via the PSTN communications. This may also be caused by disconnected the serial cable when communicating using PC-Link. Make sure all connections are secure.
