Difference between revisions of "Windows Troubleshooting"

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== SMS (GS2060/GS2065 or TL260GS/TL265GS) ==
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== How do I install a USB Serial driver ==
  
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An SMS message is sent to the wireless GSM module to trigger a return connection to the waiting DLS 5 client.  To use this connection, the SIM number is used as the unique Identifier. Ensure the full SIM number is entered.
 
  
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One key advantage of using the SMS connection type is that there is NO PORT FORWARD required on the installation.  Instead, there is a single port forward required on the DLS 5 PC's network to allow the incoming connection from communicator module.
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===Through Windows XP===
  
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There is a noticeable amount of time required to connect via SMS connection type.  This is due to the delays introduced at each juncture of the connection process.  Please be patient, connection times of 2-5 mins are normal.
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[[Using USA - 19HS:]]
  
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Go to www.tripplite.com -> Support ->  Software/Drivers -> Software -> Drivers ->  Keyspan@ Remotes & Adapters -> Download Driver for USA – 19HS (Windows 2000, XP, 2033 Server & Vista) -> Run file -> Connect the keyspan and begin installation
  
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For more information, see these articles:
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[[Using USB - RS232:]]
  
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[[Port Forwarding]]
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Go to www.ftdichip.com -> Drivers -> VCP Drivers -> Download 32 bit/64 bit (depending on which bit using) -> Save file and extract to desired location -> Connect the USB - RS232 to the computer ->  “New Hardware” balloon will pop up click it -> Hardware Update Wizard window will prompt up -> Select “No, not this time” -> Select “Install from a list or specific location (Advanced)” -> Browse to the location the Driver Installation files are located -> Select “Next” this will being the driver installation
  
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[[SIM Numbers]]
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===Through Windows 7===
  
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===Basic SMS (GS2060/GS2065 or TL260GS/TL265GS)Setup===
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[[Using USA - 19HS]]
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[[Image:GS2060.png|400px|right|thumb|Basic SMS Setup]]
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Go to www.tripplite.com -> Support ->  Software/Drivers -> Software -> Drivers ->  Keyspan@ Remotes & Adapters -> Download Driver for USA – 19HS (Windows 7 and 8) -> Run file -> Connect the keyspan and begin installation
  
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1. Connection Type: Under “Connection Type”, make sure “GS2060” this will prompt up new options
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[[Using USB - RS232]]
  
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2. Connect 24 User Name: Add the “Connect 24 User Name” you used to register with Connect 24
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Once you connect the keyspan Windows 7 will automatically begin the installation 
  
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3. Connect 24 Password: Add the “Connect 24 Password”. you used to register with Connect 24
 
  
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4. Advanced: Click on “Advanced” to go to the advanced options for the GS2060.
 
  
  
  
  
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== How do I enable Administrative Privileges for DLS 5 ==
  
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=== Through Windows XP ===
  
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i. Is your User account set to Administrator? (Control Panel -> User Accounts ->  Group)
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ii. If no: Go to Control Panel -> User Accounts ->  Select User Account -> Click Properties -> Select Other and scroll to “Administrators” -> Select “OK”
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iii. If not able to change User Account type: Right Click DLS IV -> Run as… -> Select “The following user:” ->  Select Administrator
  
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===Advanced SMS (GS2060/GS2065 or TL260GS/TL265GS)Setup===
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===Through Windows 7===
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[[Image:GS2060a.png|600px|right|thumb|Advance SMS Setup]]
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1. GS2060 v 1.0: Under the DLS 5 Account heading on the left side, select GS2060 v 1.0 this will bring up the GS 2060 advanced options.
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i. Is your User account set to Administrator? (Control Panel -> User Accounts and Family Safety ->  User Accounts)
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ii. If no: Go to Control Panel -> User Accounts and Family Safety -> User Accounts -> Change your account type ->  Switch to Administrator -> Select “Change Account Type”
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iii. If not able to change User Account type: Right Click DLS IV -> Run as administrator/ Right Click DLS IV -> Properties -> Compatibility -> Check “Run this program as an administrator” -> Select “ Apply”
  
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2. SIM Number: This would be the subscriber identity module (SIM) number that is found on the SIM card for the GS2060 to communicate.
 
  
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3. GS/IP Installers Code: The password required to connect to the GS2060 Console, by default the password should be “CAFE”.
 
  
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4. Connection Type: The type of connection the GS2060 will use to connect; SMS is the only options for the GS2060
 
  
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5. Add:  This will bring the SMS options.
 
  
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6. Allows you to remove the SMS connection from the panel
 
  
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7. This will allow you to create/cancel or go to the next/previous section.
 
  
  
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===SMS Setup(GS2060/GS2065 or TL260GS/TL265GS)===
 
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[[Image:GS2060b.png|600px|right|thumb|SMS Setup]]
 
  
  
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1. SMS: Under the DLS 5 Account heading on the left side, select SMS this will bring up the GS SMS options.
 
  
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2. Connect 24 User Name: Add the “Connect 24 User Name” you used to register with Connect 24.
 
  
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3. Connect 24 Password: Add the “Connect 24 Password”. you used to register with Connect 24.
 
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4. Callback Timeout:  The amount of time allowed for the GSM to do a call back.
 
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5. DLS Port: The port that the GS2060 would be using for communication, the default port should be 51004.
 
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6. Delete:  Allows you to remove the SMS connection from the panel.
 
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7. This will allow you to create/cancel or go to the next/previous section.
 
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== Ethernet/Internet (TL260GS/TL265GS) ==
 
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This connection type is NEW to DLS IV, and is DLS IV's '''fastest''' connection.  Global upload and download times are reduced to seconds with this connection type.
 
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An "Ethernet/Internet" connection is a direct connection to the installed TL260GS/TL265GS communicator.  This will require a port is available on the install-site end to accept the direct connection.
 
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To use this connection type, you will need:
 
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* The TL260GS/TL265GS must already be configured with an IP and have a connection to the internet
 
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* TL260GS/TL265GS Installer Code
 
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* Panel's DLS Access Code (if panel sections are included in the communication job)
 
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* '''EXTERNAL''' IP & Port of the TL260GS/TL265GS that is configured to allow incoming connections to the module
 
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This connection type does NOT backup to the GPRS (wireless) channel if the Ethernet connection fails.
 
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===Basic TL260/260R/2603GR/265 Setup===
 
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There are two ways to add a TL 260 to your panel:
 
  
  

Revision as of 22:52, 12 December 2012


DLS 5 access through firewall

Through Windows XP

1. Go to your Control Panel and select "Windows Firewall"

2. Select the "Exceptions" Tab then press "Add Program" and locate DLS 5 and add the program.

Firewall Setup

















Through Windows 7

1. Go to your Control Panel and select "System and Security".

2. Under Windows Firewall window select "Allow a program or feature through Windows Firewall"

3. Make sure "Change Settings" has been applied, this will now make "Allow another program" available. Select the button and locate DLS 5 and add the program.

Firewall Setup















Adding port 51004

Through Windows XP

1. Go to your Control Panel and select "Windows Firewall"

2. Select the "Exceptions" Tab then press "Add Port".

3. Name it DLS IV Port and add the number "51004" under “Port number” then press "ok".

PortSetup
















Through Windows 7

1. Go to your Control Panel, select "System and Security" and go to "Windows Firewall".

2. Under Windows Firewall window select "Advanced Settings", and then select "New Rule"

3. Under "New Rule" select "Ports" under "Specific Local Port" put the number "51004". Allow the connection and checkmark all rules and you can name it DLS Port, do the following for Outbound Rules.


How do I install a USB Serial driver

Through Windows XP

Using USA - 19HS:

Go to www.tripplite.com -> Support -> Software/Drivers -> Software -> Drivers -> Keyspan@ Remotes & Adapters -> Download Driver for USA – 19HS (Windows 2000, XP, 2033 Server & Vista) -> Run file -> Connect the keyspan and begin installation

Using USB - RS232:

Go to www.ftdichip.com -> Drivers -> VCP Drivers -> Download 32 bit/64 bit (depending on which bit using) -> Save file and extract to desired location -> Connect the USB - RS232 to the computer -> “New Hardware” balloon will pop up click it -> Hardware Update Wizard window will prompt up -> Select “No, not this time” -> Select “Install from a list or specific location (Advanced)” -> Browse to the location the Driver Installation files are located -> Select “Next” this will being the driver installation

Through Windows 7

Using USA - 19HS

Go to www.tripplite.com -> Support -> Software/Drivers -> Software -> Drivers -> Keyspan@ Remotes & Adapters -> Download Driver for USA – 19HS (Windows 7 and 8) -> Run file -> Connect the keyspan and begin installation

Using USB - RS232

Once you connect the keyspan Windows 7 will automatically begin the installation




How do I enable Administrative Privileges for DLS 5

Through Windows XP

i. Is your User account set to Administrator? (Control Panel -> User Accounts -> Group) ii. If no: Go to Control Panel -> User Accounts -> Select User Account -> Click Properties -> Select Other and scroll to “Administrators” -> Select “OK” iii. If not able to change User Account type: Right Click DLS IV -> Run as… -> Select “The following user:” -> Select Administrator

Through Windows 7

i. Is your User account set to Administrator? (Control Panel -> User Accounts and Family Safety -> User Accounts) ii. If no: Go to Control Panel -> User Accounts and Family Safety -> User Accounts -> Change your account type -> Switch to Administrator -> Select “Change Account Type” iii. If not able to change User Account type: Right Click DLS IV -> Run as administrator/ Right Click DLS IV -> Properties -> Compatibility -> Check “Run this program as an administrator” -> Select “ Apply”













1st Method

Basic TL 260 1st Method Setup


1. Connection Type: Under “Connection Type”, make sure “TL 260” is selected, this will prompt up new options to add the “IP address”.

2. IP: Enter the public IP address of the T Link module that is being used.

3. Advanced: Click on “Advanced” to go to the advanced options for T Link 260.










2nd Method

Basic TL 260 2nd Method Setup


1. Module: Under “Module”, make sure it is set to “TL260”.

2. Add: Click “add” to add the module under your panel.

3. TL 260 v1.1: It will now show up under your panel drop down list.

4. Delete: Allows you to remove the TL 260 module from the panel.

5. This will allow you to create/cancel or go to the next/previous section.













Advanced TL260/260R/2603GR/265GS Setup

Advance TL 260 Setup


1. GS/IP Installer Code: The password required to connect to the T Link Console Software, by default the password should be “CAFE”.

2. Connection Type: The type of connection the T Link will use to connect; Ethernet/Internet is the only option for the TL 260.

3. Add: Click “add” in order for the “Ethernet/Internet” connection type to be added under the TL 260.

4. Ethernet/Intern: This connection type will be added under the panel drop down list, when selected it will take you to the advance TL 260 programming.

5. Delete: Allows you to remove the Ethernet/internet connection from the panel.

6. This will allow you to create/cancel or go to the next/previous section.








TL260/260R/2603GR/265 IP Setup

TL 260 IP Setup

1. IP: This would be the IP Address of the T Link in order to communicate.

2. Port: The port that the T Link would be using for communication, the default port should be 3062.

3. T Link Account Code: This would be the account number of the T Link module that the central station would be receiving.

4. Receiver IP: This would be the IP Address of the receiver that the T Link communicates to.

5. Receiver Port: This would be the Port of the receiver that the T Link communicates to, the default port is 3064.

6. Receiver Password: Only used if Central Station requires it.

7. Delete: Allows you to remove the Ethernet/internet connection from the panel.

8. This will allow you to create/cancel or go to the next/previous section.












Connecting to the Panel

First you must choose the desired communications operation (Global upload, Global Download, Communicate Tags, etc).

Once you have selected the type of communication operation, a screen will appear with 3 tabs prompting you with different options.

Global upload through T-Link with Event buffer selected

Under the "Basic" tab, you can verify the panel you are connecting to, the type of connection you will be making, the access code and the ID code. Depending on which communications operation you select you might also have an option to "auto-detect modules" and whether you would like to upload the event buffer.


There is also a button "Show Tags". This will display for you exactly which sections have been tagged for communications.


Under the "Options" tab you can turn on/off the double call feature. You can also specify the double call timer and the double call duration.


Upload Event Buffer

If you would like to upload the event buffer, without upload or downloading any other sections, you can select "Upload Event Buffer" from the toolbar.

Uploadbuffer.jpg


Module Auto-Detect

If you would like to find out what modules are enrolled on the system, without uploading or downloading any programming sections, you can select the "Module Auto-Detect" function from the toolbar.

Autodetecticon.jpg

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