Difference between revisions of "Windows Troubleshooting"

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[[Category:Troubleshooting]]
 
[[Category:Troubleshooting]]
  
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==DLS 5 access through firewall==
 
  
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== DLS 5 access through firewall ==
  
  
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== Through Windows XP ==
 
  
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Control Panel -> Windows Firewall Settings -> Exceptions Tab ->  Add Program -> Locate DLS IV and add the program
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===Through Windows XP===  
  
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1. Go to your Control Panel and select "Windows Firewall" 
  
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===Basic PSTN Setup=== 
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2. Select the "Exceptions" Tab then press "Add Program" and locate DLS 5 and add the program.
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[[Image:PSTN.png|400px|right|thumb|Basic PSTN Setup]]
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[[Image:WT1.png|400px|Firewall Setup]][[Image:WT2.png|300px|Firewall Setup]]
  
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1. Connection Type:  The method the panel would be connecting Under “Connection Type”, make sure it is set to “PSTN”.
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===Through Windows 7===
  
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2. Phone Number:  This will prompt up new options to add the “Phone Number”, enter your phone number, if it requires a “1” or a “9” to dial out from that location, enter that with the following phone number.
 
  
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3. Double Call: This will also prompt well to have “Double Call” enabled, enable double call if that feature will be used.  
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1. Go to your Control Panel and select "System and Security".
  
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4. Advanced: Click on “Advanced” to go to the advanced options for PSTN.
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2. Under Windows Firewall window select "Allow a program or feature through Windows Firewall" 
  
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3. Make sure "Change Settings" has been applied, this will now make "Allow another program" available. Select the button and locate DLS 5 and add the program.
  
  
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[[Image:10.png|450px|Firewall Setup]][[Image:12a.png|450px|Firewall Setup]]
  
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== Adding Port 51004 ==
  
  
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===Through Windows XP===
  
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1. Go to your Control Panel and select "Windows Firewall"
  
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2. Select the "Exceptions" Tab then press "Add Port".
  
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3. Name it DLS Port and add the number "51004" under “Port number” then press "ok".
  
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===Advanced PSTN Setup===
 
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[[Image:PSTNa.png|600px|right|thumb|Advance PSTN Setup]]
 
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1. PSTN: Under the DLS IV Account heading on the left side, select PSTN this will bring up the PSTN advanced options.
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[[Image:WT1.png|400px|Port Setup]][[Image:19.png|300px|Port Setup]]
  
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2. Phone Number: The phone number entered in the previous section would show up here.
 
  
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3. Double Call Enable: If Double Call was enabled on the previous section it would show up here.
 
  
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4. Double Call Timer: Allows the maximum amount of time in minutes between calls when connecting to a panel using the double call feature.
 
  
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5. Double Call Duration: Allows the maximum amount of time in minutes before double call hangs up.
 
  
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6. Delete: Allows you to remove the PSTN connection from the panel
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===Through Windows 7===
  
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7. This will allow you to create/cancel or go to the next/previous section
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1. Go to your Control Panel, select "System and Security" and go to "Windows Firewall".
  
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2. Under Windows Firewall window select "Advanced Settings", and then select "New Rule"
  
  
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[[Image:13.png|450px|Port Setup]][[Image:WT7.png|450px|Port Setup]]
  
  
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3. Under "New Rule" select "Ports" under "Specific Local Port" put the number "51004".
  
  
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[[Image:14.png|450px|Port Setup]][[Image:15.png|450px|Port Setup]]
  
  
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4. Allow the connection and checkmark all rules and you can name it DLS Port and click "finish", do the following for Outbound Rules.
  
  
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[[Image:16.png|300px|Port Setup]][[Image:17.png|300px|Port Setup]][[Image:18.png|300px|Port Setup]]
  
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== Installing a USB Serial driver ==
  
  
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===Through Windows XP===
  
  
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'''Using USA - 19HS'''
  
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1. Go to: http://www.tripplite.com/en/support/downloads/software-literature-downloads.cfm?tab=4
  
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2. Select "Software", under "Software" select "Drivers".
  
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3. Under "Product Category" select Keyspan@ Remotes & Adapters.
  
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4. Download Driver for USA – 19HS (Windows 2000, XP, 2033 Server & Vista) -> Run file -> Connect the keyspan and begin the installation.
  
  
  
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'''Using USB - RS232'''
  
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1. Go to: http://www.ftdichip.com/Drivers/VCP.htm
  
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== IP (T-Link) ==
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2. Download 32 bit/64 bit (depending on which bit using)  
  
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By selecting IP, you will be connecting to the account using a network connection through the TL-250 module. If you are using a TL-260 or TL-265, please scroll down for the Ethernet/Internet section tutorial. You need to provide the IP address of the T-Link you will be connecting to. This can be done when you are creating your account or by going into the account properties.
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3. Save file and extract to desired location
  
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You will also need to make sure all the appropriate ports for the communication are open. 
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4. Connect the USB - RS232 to the computer
  
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''*If you are unsure how to open the ports, contact your network administrator''
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5. “New Hardware” balloon will pop up click it.
  
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6. Hardware Update Wizard window will prompt up, select “No, not this time”, select “Install from a list or specific location (Advanced)” ->
  
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===Basic IP (T-Link) Setup===
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7. Browse to the location the Driver Installation files are located, select “Next” this will being the driver installation
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[[Image:IP_TLink.png|400px|right|thumb|Basic IP (T-Link) Setup]]
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===Through Windows 7===
  
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1. Connection Type: Under “Connection Type”, make sure “T Link” is selected, this will prompt up new options to add the “IP address” and the “Encryption Key”.
 
  
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2. IP: Enter the public IP address of the T Link module that is being used.
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'''Using USA - 19HS'''
  
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3. Encryption Key: Add an encryption key if the monitoring station requires reporting codes to be encrypted.  
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1. Go to: http://www.tripplite.com/en/support/downloads/software-literature-downloads.cfm?tab=4
  
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4. Advanced: Click on “Advanced” to go to the advanced options for T Link 250.
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2. Select "Software", under "Software" select "Drivers".
  
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3. Under "Product Category" select Keyspan@ Remotes & Adapters.
  
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4. Download Driver for USA – 19HS (Windows 2000, XP, 2033 Server & Vista) -> Run file -> Connect the keyspan and begin the installation.
  
  
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'''Using USB - RS232'''
  
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Once you connect the keyspan Windows 7 will automatically begin the installation
  
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== How do I enable Administrative Privileges for DLS 5 ==
  
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=== Through Windows XP ===
  
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1. Is your User account set to Administrator? (Control Panel -> User Accounts ->  Group)
  
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[[Image:WT18.png|400px|Admin Setup]][[Image:WT19.png|300px|Admin Setup]]
  
  
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2. If no: Go to Control Panel -> User Accounts ->  Select User Account -> Click Properties -> Select Other and scroll to “Administrators” -> Select “OK”
  
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===Advanced IP (T-Link) Setup===
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[[Image:WT20.png|300px|Admin Setup]][[Image:WT21.png|300px|Admin Setup]]
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[[Image:IP_TLinka.png|600px|right|thumb|Advance IP (T-Link) Setup]]
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1. 127.0.0.1:  The account heading on the left side select the IP Address, this will bring up the TL 250 advanced options.
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3. If no: Right Click DLS 5 -> Run as… -> Select “The following user:” -> Select Administrator
  
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2. T Link IP: The IP Address entered in the previous section would show up here.
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[[Image:WT13.png|150px|Admin Setup]][[Image:WT14.png|300px|Admin Setup]]
  
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3. T Link Port: The port that the T Link would be using for communication, default port is 3062.
 
  
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4. Encryption Key: The encryption key was entered in previous section.
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===Through Windows 7===
  
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5. Receiver IP: The IP Address of the Central Station.
 
  
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6. Port: The port the Central Station would be using for communication, default port should is 3061.
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1. Is your User account set to Administrator? Go to: Control Panel, under "User Accounts and Family Safety" select "Add or Remove User Accounts", it will then inidcate if your account is set to "Administrator".
  
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7. Receiver Password: The password used by Central Station to connect to the T Link, default password is “CAFE”.
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[[Image:21.png|450px|Admin Setup]][[Image:22.png|450px|Admin Setup]]
  
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8. T Link ID: ID number associated to the T Link module.
 
  
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9. Console Password: Password required to connect to the T Link Console, default the password is “CAFE”.
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2. If no selectyour User Accounts then press "Change your account type", it will now allow you to switch to Administrator and select “Change Account Type” to confirm the change.
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[[Image:WT17.png|900px|left|thumb|Admin Setup]]
  
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10. Console Port: The port for the T Link Console software to connect to the T Link.
 
  
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11. Delete: Allows you to remove the T Link connection from the panel.
 
  
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12. This will allow you to create/cancel or go to the next/previous section.
 
  
  
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== SMS (GS2060/GS2065 or TL260GS/TL265GS) ==
 
  
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An SMS message is sent to the wireless GSM module to trigger a return connection to the waiting DLS 5 client.  To use this connection, the SIM number is used as the unique Identifier. Ensure the full SIM number is entered.
 
  
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One key advantage of using the SMS connection type is that there is NO PORT FORWARD required on the installation.  Instead, there is a single port forward required on the DLS 5 PC's network to allow the incoming connection from communicator module.
 
  
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There is a noticeable amount of time required to connect via SMS connection type.  This is due to the delays introduced at each juncture of the connection process.  Please be patient, connection times of 2-5 mins are normal.
 
  
  
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For more information, see these articles:
 
  
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[[Port Forwarding]]
 
  
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[[SIM Numbers]]
 
  
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===Basic SMS (GS2060/GS2065 or TL260GS/TL265GS)Setup===
 
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[[Image:GS2060.png|400px|right|thumb|Basic SMS Setup]]
 
  
  
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1. Connection Type: Under “Connection Type”, make sure “GS2060” this will prompt up new options
 
  
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2. Connect 24 User Name: Add the “Connect 24 User Name” you used to register with Connect 24
 
  
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3. Connect 24 Password: Add the “Connect 24 Password”. you used to register with Connect 24
 
  
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4. Advanced: Click on “Advanced” to go to the advanced options for the GS2060.
 
  
  
  
  
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3. If no: Right Click DLS -> Run as administrator/ Right Click DLS -> Properties -> Compatibility -> Check “Run this program as an administrator” -> Select “ Apply”
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===Advanced SMS (GS2060/GS2065 or TL260GS/TL265GS)Setup===
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[[Image:GS2060a.png|600px|right|thumb|Advance SMS Setup]]
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1. GS2060 v 1.0: Under the DLS 5 Account heading on the left side, select GS2060 v 1.0 this will bring up the GS 2060 advanced options.
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2. SIM Number: This would be the subscriber identity module (SIM) number that is found on the SIM card for the GS2060 to communicate.
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3. GS/IP Installers Code: The password required to connect to the GS2060 Console, by default the password should be “CAFE”.
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4. Connection Type: The type of connection the GS2060 will use to connect; SMS is the only options for the GS2060
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5. Add:  This will bring the SMS options.
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6. Allows you to remove the SMS connection from the panel
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7. This will allow you to create/cancel or go to the next/previous section.
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===SMS Setup(GS2060/GS2065 or TL260GS/TL265GS)===
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[[Image:GS2060b.png|600px|right|thumb|SMS Setup]]
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1. SMS: Under the DLS 5 Account heading on the left side, select SMS this will bring up the GS SMS options.
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2. Connect 24 User Name: Add the “Connect 24 User Name” you used to register with Connect 24.
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3. Connect 24 Password: Add the “Connect 24 Password”. you used to register with Connect 24.
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4. Callback Timeout:  The amount of time allowed for the GSM to do a call back.
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5. DLS Port: The port that the GS2060 would be using for communication, the default port should be 51004.
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6. Delete:  Allows you to remove the SMS connection from the panel.
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7. This will allow you to create/cancel or go to the next/previous section.
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== Ethernet/Internet (TL260GS/TL265GS) ==
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This connection type is NEW to DLS IV, and is DLS IV's '''fastest''' connection.  Global upload and download times are reduced to seconds with this connection type.
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An "Ethernet/Internet" connection is a direct connection to the installed TL260GS/TL265GS communicator.  This will require a port is available on the install-site end to accept the direct connection.
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To use this connection type, you will need:
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* The TL260GS/TL265GS must already be configured with an IP and have a connection to the internet
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* TL260GS/TL265GS Installer Code
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* Panel's DLS Access Code (if panel sections are included in the communication job)
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* '''EXTERNAL''' IP & Port of the TL260GS/TL265GS that is configured to allow incoming connections to the module
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This connection type does NOT backup to the GPRS (wireless) channel if the Ethernet connection fails.
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===Basic TL260/260R/2603GR/265 Setup===
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There are two ways to add a TL 260 to your panel:
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====1st Method====
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[[Image:TL_260.png|400px|right|thumb|Basic TL 260 1st Method Setup]]
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1. Connection Type: Under “Connection Type”, make sure “TL 260” is selected, this will prompt up new options to
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add the “IP address”.
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2. IP:  Enter the public IP address of the T Link module that is being used.
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3. Advanced: Click on “Advanced” to go to the advanced options for T Link 260.
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====2nd Method====
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[[Image:TL_260a.png|600px|right|thumb|Basic TL 260 2nd Method Setup]]
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1. Module: Under “Module”, make sure it is set to “TL260”.
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2. Add: Click “add” to add the module under your panel.
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3. TL 260 v1.1: It will now show up under your panel drop down list.
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4. Delete:  Allows you to remove the TL 260 module from the panel.
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5. This will allow you to create/cancel or go to the next/previous section.
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===Advanced TL260/260R/2603GR/265GS Setup===
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[[Image:TL_260b.png|600px|right|thumb|Advance TL 260 Setup]]
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1. GS/IP Installer Code: The password required to connect to the T Link Console Software, by default the password should be “CAFE”.
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2. Connection Type: The type of connection the T Link will use to connect; Ethernet/Internet is the only option for the TL 260.
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3. Add: Click “add” in order for the “Ethernet/Internet” connection type to be added under the TL 260.
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4. Ethernet/Intern: This connection type will be added under the panel drop down list, when selected it will take you to the advance TL 260 programming.
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5. Delete: Allows you to remove the Ethernet/internet connection from the panel.
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6. This will allow you to create/cancel or go to the next/previous section.
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===TL260/260R/2603GR/265 IP Setup===
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[[Image:TL_260c.png|600px|right|thumb|TL 260 IP Setup]]
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1. IP:  This would be the IP Address of the T Link in order to communicate.
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2. Port: The port that the T Link would be using for communication, the default port should be 3062.
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3. T Link Account Code: This would be the account number of the T Link module that the central station would be receiving.
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4. Receiver IP: This would be the IP Address of the receiver that the T Link communicates to.
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5. Receiver Port: This would be the Port of the receiver that the T Link communicates to, the default port is 3064.
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6. Receiver Password: Only used if Central Station requires it.
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7. Delete: Allows you to remove the Ethernet/internet connection from the panel.
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8. This will allow you to create/cancel or go to the next/previous section.
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==Connecting to the Panel==
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First you must choose the desired communications operation ([[Global upload]], [[Global Download]], [[Communicate Tags]], etc).
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Once you have selected the type of communication operation, a screen will appear with 3 tabs  prompting you with different options.
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[[image:Commswindow.png|thumb|right|Global upload through T-Link with Event buffer selected]]
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Under the "Basic" tab, you can verify the panel you are connecting to, the type of connection you will be making, the access code and the ID code. Depending on which communications operation you select you might also have an option to "auto-detect modules" and whether you would like to upload the event buffer.
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There is also a button "Show Tags". This will display for you exactly which sections have been tagged for communications.
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Under the "Options" tab you can turn on/off the double call feature. You can also specify the double call timer and the double call duration.
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===Upload Event Buffer===
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If you would like to upload the event buffer, without upload or downloading any other sections, you can select "Upload Event Buffer" from the toolbar.
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[[image:Uploadbuffer.jpg]]
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===Module Auto-Detect===
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If you would like to find out what modules are enrolled on the system, without uploading or downloading any programming sections, you can select the "Module Auto-Detect" function from the toolbar.
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[[image:autodetecticon.jpg]]
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Latest revision as of 15:31, 17 December 2012


DLS 5 access through firewall

Through Windows XP

1. Go to your Control Panel and select "Windows Firewall"

2. Select the "Exceptions" Tab then press "Add Program" and locate DLS 5 and add the program.

Firewall SetupFirewall Setup

Through Windows 7

1. Go to your Control Panel and select "System and Security".

2. Under Windows Firewall window select "Allow a program or feature through Windows Firewall"

3. Make sure "Change Settings" has been applied, this will now make "Allow another program" available. Select the button and locate DLS 5 and add the program.


Firewall SetupFirewall Setup

Adding Port 51004

Through Windows XP

1. Go to your Control Panel and select "Windows Firewall"

2. Select the "Exceptions" Tab then press "Add Port".

3. Name it DLS Port and add the number "51004" under “Port number” then press "ok".


Port SetupPort Setup



Through Windows 7

1. Go to your Control Panel, select "System and Security" and go to "Windows Firewall".

2. Under Windows Firewall window select "Advanced Settings", and then select "New Rule"


Port SetupPort Setup


3. Under "New Rule" select "Ports" under "Specific Local Port" put the number "51004".


Port SetupPort Setup


4. Allow the connection and checkmark all rules and you can name it DLS Port and click "finish", do the following for Outbound Rules.


Port SetupPort SetupPort Setup

Installing a USB Serial driver

Through Windows XP

Using USA - 19HS

1. Go to: http://www.tripplite.com/en/support/downloads/software-literature-downloads.cfm?tab=4

2. Select "Software", under "Software" select "Drivers".

3. Under "Product Category" select Keyspan@ Remotes & Adapters.

4. Download Driver for USA – 19HS (Windows 2000, XP, 2033 Server & Vista) -> Run file -> Connect the keyspan and begin the installation.


Using USB - RS232

1. Go to: http://www.ftdichip.com/Drivers/VCP.htm

2. Download 32 bit/64 bit (depending on which bit using)

3. Save file and extract to desired location

4. Connect the USB - RS232 to the computer

5. “New Hardware” balloon will pop up click it.

6. Hardware Update Wizard window will prompt up, select “No, not this time”, select “Install from a list or specific location (Advanced)” ->

7. Browse to the location the Driver Installation files are located, select “Next” this will being the driver installation

Through Windows 7

Using USA - 19HS

1. Go to: http://www.tripplite.com/en/support/downloads/software-literature-downloads.cfm?tab=4

2. Select "Software", under "Software" select "Drivers".

3. Under "Product Category" select Keyspan@ Remotes & Adapters.

4. Download Driver for USA – 19HS (Windows 2000, XP, 2033 Server & Vista) -> Run file -> Connect the keyspan and begin the installation.


Using USB - RS232

Once you connect the keyspan Windows 7 will automatically begin the installation

How do I enable Administrative Privileges for DLS 5

Through Windows XP

1. Is your User account set to Administrator? (Control Panel -> User Accounts -> Group)

Admin SetupAdmin Setup


2. If no: Go to Control Panel -> User Accounts -> Select User Account -> Click Properties -> Select Other and scroll to “Administrators” -> Select “OK”

Admin SetupAdmin Setup


3. If no: Right Click DLS 5 -> Run as… -> Select “The following user:” -> Select Administrator

Admin SetupAdmin Setup


Through Windows 7

1. Is your User account set to Administrator? Go to: Control Panel, under "User Accounts and Family Safety" select "Add or Remove User Accounts", it will then inidcate if your account is set to "Administrator".

Admin SetupAdmin Setup


2. If no selectyour User Accounts then press "Change your account type", it will now allow you to switch to Administrator and select “Change Account Type” to confirm the change.

Admin Setup
















3. If no: Right Click DLS -> Run as administrator/ Right Click DLS -> Properties -> Compatibility -> Check “Run this program as an administrator” -> Select “ Apply”

Retrieved from "https://dlshelp.dsc.com/index.php?title=Windows_Troubleshooting&oldid=2062"