Difference between revisions of "Windows Troubleshooting"

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(→‎Through Windows 7)
(→‎Through Windows 7)
 
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2. Select the "Exceptions" Tab then press "Add Program" and locate DLS 5 and add the program.
 
2. Select the "Exceptions" Tab then press "Add Program" and locate DLS 5 and add the program.
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[[Image:WT3.png|900px|left|thumb|Firewall Setup]]
 
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[[Image:WT1.png|400px|Firewall Setup]][[Image:WT2.png|300px|Firewall Setup]]
  
 
===Through Windows 7===  
 
===Through Windows 7===  
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3. Make sure "Change Settings" has been applied, this will now make "Allow another program" available. Select the button and locate DLS 5 and add the program.  
 
3. Make sure "Change Settings" has been applied, this will now make "Allow another program" available. Select the button and locate DLS 5 and add the program.  
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[[Image:WT4.png|900px|left|thumb|Firewall Setup]]
 
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[[Image:10.png|450px|Firewall Setup]][[Image:12a.png|450px|Firewall Setup]]
  
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== Adding port 51004 ==
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== Adding Port 51004 ==
  
  
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2. Select the "Exceptions" Tab then press "Add Port".  
 
2. Select the "Exceptions" Tab then press "Add Port".  
  
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3. Name it DLS IV Port and add the number "51004" under “Port number” then press "ok".
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3. Name it DLS Port and add the number "51004" under “Port number” then press "ok".
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[[Image:WT5.png|900px|left|thumb|Port Setup]]
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[[Image:WT1.png|400px|Port Setup]][[Image:19.png|300px|Port Setup]]
  
  
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2. Under Windows Firewall window select "Advanced Settings", and then select "New Rule"  
 
2. Under Windows Firewall window select "Advanced Settings", and then select "New Rule"  
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[[Image:WT8.png|900px|left|thumb|Port Setup]]
 
  
  
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[[Image:13.png|450px|Port Setup]][[Image:WT7.png|450px|Port Setup]]
  
  
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3. Under "New Rule" select "Ports" under "Specific Local Port" put the number "51004".
  
  
 +
[[Image:14.png|450px|Port Setup]][[Image:15.png|450px|Port Setup]]
  
  
 +
4. Allow the connection and checkmark all rules and you can name it DLS Port and click "finish", do the following for Outbound Rules.
  
  
 +
[[Image:16.png|300px|Port Setup]][[Image:17.png|300px|Port Setup]][[Image:18.png|300px|Port Setup]]
  
 +
== Installing a USB Serial driver ==
  
  
 +
===Through Windows XP===
  
  
 +
'''Using USA - 19HS'''
  
 +
1. Go to: http://www.tripplite.com/en/support/downloads/software-literature-downloads.cfm?tab=4
  
 +
2. Select "Software", under "Software" select "Drivers".
  
 +
3. Under "Product Category" select Keyspan@ Remotes & Adapters.
  
 +
4. Download Driver for USA – 19HS (Windows 2000, XP, 2033 Server & Vista) -> Run file -> Connect the keyspan and begin the installation.
  
  
  
 +
'''Using USB - RS232'''
  
 +
1. Go to: http://www.ftdichip.com/Drivers/VCP.htm
  
 +
2. Download 32 bit/64 bit (depending on which bit using)
  
 +
3. Save file and extract to desired location
  
 +
4. Connect the USB - RS232 to the computer
  
 +
5. “New Hardware” balloon will pop up click it.
  
 +
6. Hardware Update Wizard window will prompt up, select “No, not this time”, select “Install from a list or specific location (Advanced)” ->
  
 +
7. Browse to the location the Driver Installation files are located, select “Next” this will being the driver installation
  
 +
===Through Windows 7===
  
  
 +
'''Using USA - 19HS'''
  
 +
1. Go to: http://www.tripplite.com/en/support/downloads/software-literature-downloads.cfm?tab=4
  
 +
2. Select "Software", under "Software" select "Drivers".
  
 +
3. Under "Product Category" select Keyspan@ Remotes & Adapters.
  
 +
4. Download Driver for USA – 19HS (Windows 2000, XP, 2033 Server & Vista) -> Run file -> Connect the keyspan and begin the installation.
  
−
3. Under "New Rule" select "Ports" under "Specific Local Port" put the number "51004".
 
−
[[Image:WT9.png|900px|left|thumb|Port Setup]]
 
  
 +
'''Using USB - RS232'''
  
 +
Once you connect the keyspan Windows 7 will automatically begin the installation
  
 +
== How do I enable Administrative Privileges for DLS 5 ==
  
 +
=== Through Windows XP ===
  
 +
1. Is your User account set to Administrator? (Control Panel -> User Accounts ->  Group)
  
 +
[[Image:WT18.png|400px|Admin Setup]][[Image:WT19.png|300px|Admin Setup]]
  
  
 +
2. If no: Go to Control Panel -> User Accounts ->  Select User Account -> Click Properties -> Select Other and scroll to “Administrators” -> Select “OK”
  
 +
[[Image:WT20.png|300px|Admin Setup]][[Image:WT21.png|300px|Admin Setup]]
  
  
 +
3. If no: Right Click DLS 5 -> Run as… -> Select “The following user:” ->  Select Administrator
  
 +
[[Image:WT13.png|150px|Admin Setup]][[Image:WT14.png|300px|Admin Setup]]
  
  
 +
===Through Windows 7===
  
  
 +
1. Is your User account set to Administrator? Go to: Control Panel, under "User Accounts and Family Safety" select "Add or Remove User Accounts", it will then inidcate if your account is set to "Administrator".
  
 +
[[Image:21.png|450px|Admin Setup]][[Image:22.png|450px|Admin Setup]]
  
  
 +
2. If no selectyour User Accounts then press "Change your account type", it will now allow you to switch to Administrator and select “Change Account Type” to confirm the change.
 +
[[Image:WT17.png|900px|left|thumb|Admin Setup]]
  
  
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4. Allow the connection and checkmark all rules and you can name it DLS Port and click "finish", do the following for Outbound Rules.
 
−
[[Image:WT10.png|900px|left|thumb|Port Setup]]
 
  
−
== How do I install a USB Serial driver ==
 
  
  
−
===Through Windows XP===
 
  
  
−
Using USA - 19HS
 
−
 
  
−
1. Go to: http://www.tripplite.com/en/support/downloads/software-literature-downloads.cfm?tab=4
 
  
−
2. Select "Software", under "Software" select "Drivers".
 
  
−
3. Under "Product Category" select Keyspan@ Remotes & Adapters.
 
  
−
4. Download Driver for USA – 19HS (Windows 2000, XP, 2033 Server & Vista) -> Run file -> Connect the keyspan and begin the installation.
 
  
  
  
−
Using USB - RS232
 
  
  
−
1. Go to: http://www.ftdichip.com/Drivers/VCP.htm
 
  
−
2. Download 32 bit/64 bit (depending on which bit using)
 
  
−
3. Save file and extract to desired location
 
  
−
4. Connect the USB - RS232 to the computer
 
  
−
5. “New Hardware” balloon will pop up click it.
 
  
−
6. Hardware Update Wizard window will prompt up, select “No, not this time”, select “Install from a list or specific location (Advanced)” ->
 
  
−
7. Browse to the location the Driver Installation files are located, select “Next” this will being the driver installation
 
  
  
  
−
===Through Windows 7===
 
  
−
 
−
Using USA - 19HS
 
−
 
−
 
−
1. Go to: http://www.tripplite.com/en/support/downloads/software-literature-downloads.cfm?tab=4
 
−
 
−
2. Select "Software", under "Software" select "Drivers".
 
−
 
−
3. Under "Product Category" select Keyspan@ Remotes & Adapters.
 
−
 
−
4. Download Driver for USA – 19HS (Windows 2000, XP, 2033 Server & Vista) -> Run file -> Connect the keyspan and begin the installation.
 
−
 
−
 
−
Using USB - RS232
 
−
 
−
 
−
Once you connect the keyspan Windows 7 will automatically begin the installation
 
−
 
−
== How do I enable Administrative Privileges for DLS 5 ==
 
−
 
−
=== Through Windows XP ===
 
−
 
−
i. Is your User account set to Administrator? (Control Panel -> User Accounts ->  Group)
 
−
 
−
ii. If no: Go to Control Panel -> User Accounts ->  Select User Account -> Click Properties -> Select Other and scroll to “Administrators” -> Select “OK”
 
−
 
−
iii. If no: Right Click DLS IV -> Run as… -> Select “The following user:” ->  Select Administrator
 
−
 
−
===Through Windows 7===
 
  
  
−
i. Is your User account set to Administrator? (Control Panel -> User Accounts and Family Safety ->  User Accounts)
 
  
−
ii. If no: Go to Control Panel -> User Accounts and Family Safety -> User Accounts -> Change your account type ->  Switch to Administrator -> Select “Change Account Type”
 
  
−
iii. If no: Right Click DLS IV -> Run as administrator/ Right Click DLS IV -> Properties -> Compatibility -> Check “Run this program as an administrator” -> Select “ Apply”
+
3. If no: Right Click DLS -> Run as administrator/ Right Click DLS -> Properties -> Compatibility -> Check “Run this program as an administrator” -> Select “ Apply”

Latest revision as of 15:31, 17 December 2012


DLS 5 access through firewall

Through Windows XP

1. Go to your Control Panel and select "Windows Firewall"

2. Select the "Exceptions" Tab then press "Add Program" and locate DLS 5 and add the program.

Firewall SetupFirewall Setup

Through Windows 7

1. Go to your Control Panel and select "System and Security".

2. Under Windows Firewall window select "Allow a program or feature through Windows Firewall"

3. Make sure "Change Settings" has been applied, this will now make "Allow another program" available. Select the button and locate DLS 5 and add the program.


Firewall SetupFirewall Setup

Adding Port 51004

Through Windows XP

1. Go to your Control Panel and select "Windows Firewall"

2. Select the "Exceptions" Tab then press "Add Port".

3. Name it DLS Port and add the number "51004" under “Port number” then press "ok".


Port SetupPort Setup



Through Windows 7

1. Go to your Control Panel, select "System and Security" and go to "Windows Firewall".

2. Under Windows Firewall window select "Advanced Settings", and then select "New Rule"


Port SetupPort Setup


3. Under "New Rule" select "Ports" under "Specific Local Port" put the number "51004".


Port SetupPort Setup


4. Allow the connection and checkmark all rules and you can name it DLS Port and click "finish", do the following for Outbound Rules.


Port SetupPort SetupPort Setup

Installing a USB Serial driver

Through Windows XP

Using USA - 19HS

1. Go to: http://www.tripplite.com/en/support/downloads/software-literature-downloads.cfm?tab=4

2. Select "Software", under "Software" select "Drivers".

3. Under "Product Category" select Keyspan@ Remotes & Adapters.

4. Download Driver for USA – 19HS (Windows 2000, XP, 2033 Server & Vista) -> Run file -> Connect the keyspan and begin the installation.


Using USB - RS232

1. Go to: http://www.ftdichip.com/Drivers/VCP.htm

2. Download 32 bit/64 bit (depending on which bit using)

3. Save file and extract to desired location

4. Connect the USB - RS232 to the computer

5. “New Hardware” balloon will pop up click it.

6. Hardware Update Wizard window will prompt up, select “No, not this time”, select “Install from a list or specific location (Advanced)” ->

7. Browse to the location the Driver Installation files are located, select “Next” this will being the driver installation

Through Windows 7

Using USA - 19HS

1. Go to: http://www.tripplite.com/en/support/downloads/software-literature-downloads.cfm?tab=4

2. Select "Software", under "Software" select "Drivers".

3. Under "Product Category" select Keyspan@ Remotes & Adapters.

4. Download Driver for USA – 19HS (Windows 2000, XP, 2033 Server & Vista) -> Run file -> Connect the keyspan and begin the installation.


Using USB - RS232

Once you connect the keyspan Windows 7 will automatically begin the installation

How do I enable Administrative Privileges for DLS 5

Through Windows XP

1. Is your User account set to Administrator? (Control Panel -> User Accounts -> Group)

Admin SetupAdmin Setup


2. If no: Go to Control Panel -> User Accounts -> Select User Account -> Click Properties -> Select Other and scroll to “Administrators” -> Select “OK”

Admin SetupAdmin Setup


3. If no: Right Click DLS 5 -> Run as… -> Select “The following user:” -> Select Administrator

Admin SetupAdmin Setup


Through Windows 7

1. Is your User account set to Administrator? Go to: Control Panel, under "User Accounts and Family Safety" select "Add or Remove User Accounts", it will then inidcate if your account is set to "Administrator".

Admin SetupAdmin Setup


2. If no selectyour User Accounts then press "Change your account type", it will now allow you to switch to Administrator and select “Change Account Type” to confirm the change.

Admin Setup
















3. If no: Right Click DLS -> Run as administrator/ Right Click DLS -> Properties -> Compatibility -> Check “Run this program as an administrator” -> Select “ Apply”

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