Difference between revisions of "Windows Troubleshooting"

Revision as of 19:21, 12 December 2012

DLS 5 access through firewall

Through Windows XP

1. Go to your Control Panel and select "Windows Firewall"

2. Select the "Exceptions" Tab then press "Add Program" and locate DLS 5 and add the program.

Firewall Setup

Through Windows 7

1. Go to your Control Panel and select "System and Security".

2. Under Windows Firewall window select "Allow a program or feature through Windows Firewall"

3. Make sure "Change Settings" has been applied, this will now make "Allow another program" available. Select the button and locate DLS 5 and add the program.

Firewall Setup

IP (T-Link)

By selecting IP, you will be connecting to the account using a network connection through the TL-250 module. If you are using a TL-260 or TL-265, please scroll down for the Ethernet/Internet section tutorial. You need to provide the IP address of the T-Link you will be connecting to. This can be done when you are creating your account or by going into the account properties.

You will also need to make sure all the appropriate ports for the communication are open.

*If you are unsure how to open the ports, contact your network administrator

Basic IP (T-Link) Setup

Basic IP (T-Link) Setup

1. Connection Type: Under “Connection Type”, make sure “T Link” is selected, this will prompt up new options to add the “IP address” and the “Encryption Key”.

2. IP: Enter the public IP address of the T Link module that is being used.

3. Encryption Key: Add an encryption key if the monitoring station requires reporting codes to be encrypted.

4. Advanced: Click on “Advanced” to go to the advanced options for T Link 250.

Advanced IP (T-Link) Setup

Advance IP (T-Link) Setup

1. 127.0.0.1: The account heading on the left side select the IP Address, this will bring up the TL 250 advanced options.

2. T Link IP: The IP Address entered in the previous section would show up here.

3. T Link Port: The port that the T Link would be using for communication, default port is 3062.

4. Encryption Key: The encryption key was entered in previous section.

5. Receiver IP: The IP Address of the Central Station.

6. Port: The port the Central Station would be using for communication, default port should is 3061.

7. Receiver Password: The password used by Central Station to connect to the T Link, default password is “CAFE”.

8. T Link ID: ID number associated to the T Link module.

9. Console Password: Password required to connect to the T Link Console, default the password is “CAFE”.

10. Console Port: The port for the T Link Console software to connect to the T Link.

11. Delete: Allows you to remove the T Link connection from the panel.

12. This will allow you to create/cancel or go to the next/previous section.

SMS (GS2060/GS2065 or TL260GS/TL265GS)

An SMS message is sent to the wireless GSM module to trigger a return connection to the waiting DLS 5 client. To use this connection, the SIM number is used as the unique Identifier. Ensure the full SIM number is entered.

One key advantage of using the SMS connection type is that there is NO PORT FORWARD required on the installation. Instead, there is a single port forward required on the DLS 5 PC's network to allow the incoming connection from communicator module.

There is a noticeable amount of time required to connect via SMS connection type. This is due to the delays introduced at each juncture of the connection process. Please be patient, connection times of 2-5 mins are normal.

For more information, see these articles:

Port Forwarding

SIM Numbers

Basic SMS (GS2060/GS2065 or TL260GS/TL265GS)Setup

Basic SMS Setup

1. Connection Type: Under “Connection Type”, make sure “GS2060” this will prompt up new options

2. Connect 24 User Name: Add the “Connect 24 User Name” you used to register with Connect 24

3. Connect 24 Password: Add the “Connect 24 Password”. you used to register with Connect 24

4. Advanced: Click on “Advanced” to go to the advanced options for the GS2060.

Advanced SMS (GS2060/GS2065 or TL260GS/TL265GS)Setup

Advance SMS Setup

1. GS2060 v 1.0: Under the DLS 5 Account heading on the left side, select GS2060 v 1.0 this will bring up the GS 2060 advanced options.

2. SIM Number: This would be the subscriber identity module (SIM) number that is found on the SIM card for the GS2060 to communicate.

3. GS/IP Installers Code: The password required to connect to the GS2060 Console, by default the password should be “CAFE”.

4. Connection Type: The type of connection the GS2060 will use to connect; SMS is the only options for the GS2060

5. Add: This will bring the SMS options.

6. Allows you to remove the SMS connection from the panel

7. This will allow you to create/cancel or go to the next/previous section.

SMS Setup(GS2060/GS2065 or TL260GS/TL265GS)

SMS Setup

1. SMS: Under the DLS 5 Account heading on the left side, select SMS this will bring up the GS SMS options.

2. Connect 24 User Name: Add the “Connect 24 User Name” you used to register with Connect 24.

3. Connect 24 Password: Add the “Connect 24 Password”. you used to register with Connect 24.

4. Callback Timeout: The amount of time allowed for the GSM to do a call back.

5. DLS Port: The port that the GS2060 would be using for communication, the default port should be 51004.

6. Delete: Allows you to remove the SMS connection from the panel.

7. This will allow you to create/cancel or go to the next/previous section.

Ethernet/Internet (TL260GS/TL265GS)

This connection type is NEW to DLS IV, and is DLS IV's fastest connection. Global upload and download times are reduced to seconds with this connection type.

An "Ethernet/Internet" connection is a direct connection to the installed TL260GS/TL265GS communicator. This will require a port is available on the install-site end to accept the direct connection.

To use this connection type, you will need:

• The TL260GS/TL265GS must already be configured with an IP and have a connection to the internet
• TL260GS/TL265GS Installer Code
• Panel's DLS Access Code (if panel sections are included in the communication job)
• EXTERNAL IP & Port of the TL260GS/TL265GS that is configured to allow incoming connections to the module

This connection type does NOT backup to the GPRS (wireless) channel if the Ethernet connection fails.

Basic TL260/260R/2603GR/265 Setup

There are two ways to add a TL 260 to your panel:

1st Method

Basic TL 260 1st Method Setup

1. Connection Type: Under “Connection Type”, make sure “TL 260” is selected, this will prompt up new options to add the “IP address”.

2. IP: Enter the public IP address of the T Link module that is being used.

3. Advanced: Click on “Advanced” to go to the advanced options for T Link 260.

2nd Method

Basic TL 260 2nd Method Setup

1. Module: Under “Module”, make sure it is set to “TL260”.

2. Add: Click “add” to add the module under your panel.

3. TL 260 v1.1: It will now show up under your panel drop down list.

4. Delete: Allows you to remove the TL 260 module from the panel.

5. This will allow you to create/cancel or go to the next/previous section.

Advanced TL260/260R/2603GR/265GS Setup

Advance TL 260 Setup

1. GS/IP Installer Code: The password required to connect to the T Link Console Software, by default the password should be “CAFE”.

2. Connection Type: The type of connection the T Link will use to connect; Ethernet/Internet is the only option for the TL 260.

3. Add: Click “add” in order for the “Ethernet/Internet” connection type to be added under the TL 260.

4. Ethernet/Intern: This connection type will be added under the panel drop down list, when selected it will take you to the advance TL 260 programming.

5. Delete: Allows you to remove the Ethernet/internet connection from the panel.

6. This will allow you to create/cancel or go to the next/previous section.

TL260/260R/2603GR/265 IP Setup

TL 260 IP Setup

1. IP: This would be the IP Address of the T Link in order to communicate.

2. Port: The port that the T Link would be using for communication, the default port should be 3062.

3. T Link Account Code: This would be the account number of the T Link module that the central station would be receiving.

4. Receiver IP: This would be the IP Address of the receiver that the T Link communicates to.

5. Receiver Port: This would be the Port of the receiver that the T Link communicates to, the default port is 3064.

6. Receiver Password: Only used if Central Station requires it.

7. Delete: Allows you to remove the Ethernet/internet connection from the panel.

8. This will allow you to create/cancel or go to the next/previous section.

Connecting to the Panel

First you must choose the desired communications operation (Global upload, Global Download, Communicate Tags, etc).

Once you have selected the type of communication operation, a screen will appear with 3 tabs prompting you with different options.

Global upload through T-Link with Event buffer selected

Under the "Basic" tab, you can verify the panel you are connecting to, the type of connection you will be making, the access code and the ID code. Depending on which communications operation you select you might also have an option to "auto-detect modules" and whether you would like to upload the event buffer.

There is also a button "Show Tags". This will display for you exactly which sections have been tagged for communications.

Under the "Options" tab you can turn on/off the double call feature. You can also specify the double call timer and the double call duration.

Upload Event Buffer

If you would like to upload the event buffer, without upload or downloading any other sections, you can select "Upload Event Buffer" from the toolbar.

Module Auto-Detect

If you would like to find out what modules are enrolled on the system, without uploading or downloading any programming sections, you can select the "Module Auto-Detect" function from the toolbar.