Difference between revisions of "Windows Troubleshooting"

Revision as of 15:30, 17 December 2012

DLS 5 access through firewall

Through Windows XP

1. Go to your Control Panel and select "Windows Firewall"

2. Select the "Exceptions" Tab then press "Add Program" and locate DLS 5 and add the program.

Through Windows 7

1. Go to your Control Panel and select "System and Security".

2. Under Windows Firewall window select "Allow a program or feature through Windows Firewall"

3. Make sure "Change Settings" has been applied, this will now make "Allow another program" available. Select the button and locate DLS 5 and add the program.

Adding Port 51004

Through Windows XP

1. Go to your Control Panel and select "Windows Firewall"

2. Select the "Exceptions" Tab then press "Add Port".

3. Name it DLS Port and add the number "51004" under “Port number” then press "ok".

Through Windows 7

1. Go to your Control Panel, select "System and Security" and go to "Windows Firewall".

2. Under Windows Firewall window select "Advanced Settings", and then select "New Rule"

3. Under "New Rule" select "Ports" under "Specific Local Port" put the number "51004".

4. Allow the connection and checkmark all rules and you can name it DLS Port and click "finish", do the following for Outbound Rules.

Installing a USB Serial driver

Through Windows XP

Using USA - 19HS

1. Go to: http://www.tripplite.com/en/support/downloads/software-literature-downloads.cfm?tab=4

2. Select "Software", under "Software" select "Drivers".

3. Under "Product Category" select Keyspan@ Remotes & Adapters.

4. Download Driver for USA – 19HS (Windows 2000, XP, 2033 Server & Vista) -> Run file -> Connect the keyspan and begin the installation.

Using USB - RS232

1. Go to: http://www.ftdichip.com/Drivers/VCP.htm

2. Download 32 bit/64 bit (depending on which bit using)

3. Save file and extract to desired location

4. Connect the USB - RS232 to the computer

5. “New Hardware” balloon will pop up click it.

6. Hardware Update Wizard window will prompt up, select “No, not this time”, select “Install from a list or specific location (Advanced)” ->

7. Browse to the location the Driver Installation files are located, select “Next” this will being the driver installation

Through Windows 7

Using USA - 19HS

1. Go to: http://www.tripplite.com/en/support/downloads/software-literature-downloads.cfm?tab=4

2. Select "Software", under "Software" select "Drivers".

3. Under "Product Category" select Keyspan@ Remotes & Adapters.

4. Download Driver for USA – 19HS (Windows 2000, XP, 2033 Server & Vista) -> Run file -> Connect the keyspan and begin the installation.

Using USB - RS232

Once you connect the keyspan Windows 7 will automatically begin the installation

How do I enable Administrative Privileges for DLS 5

Through Windows XP

1. Is your User account set to Administrator? (Control Panel -> User Accounts -> Group)

2. If no: Go to Control Panel -> User Accounts -> Select User Account -> Click Properties -> Select Other and scroll to “Administrators” -> Select “OK”

3. If no: Right Click DLS 5 -> Run as… -> Select “The following user:” -> Select Administrator

Through Windows 7

1. Is your User account set to Administrator? Go to: Control Panel, under "User Accounts and Family Safety" select "Add or Remove User Accounts", it will then inidcate if your account is set to "Administrator".

2. If no selectyour User Accounts then press "Change your account type", it will now allow you to switch to Administrator and select “Change Account Type” to confirm the change.

Admin Setup

3. If no: Right Click DLS -> Run as administrator/ Right Click DLS -> Properties -> Compatibility -> Check “Run this program as an administrator” -> Select “ Apply”