General Troubleshooting

Trouble Logging in

If you are having trouble logging in, make sure you using the correct username and/or password. (note: The password is case sensitive)

Because DLS IV incorporates the use of services, you need to make sure these services are running.

The following services need to be on

• DLS Authentication Service
• DLS Application Service
• DLS Communication Service
• MCPH Service

You can start these services by going to the "Start Menu" -> "Programs" -> "DSC" -> "DLS IV" -> "Utilities" -> "Start all services" Template:Screenshot

You can also access these services from the Service Manager. Access the Windows Services Manager by:

- Right-click "My Computer"

- Click "Manage"

- Browse to "Service and Applications" and then "Services" Template:Screenshot

You'll see a comprehensive list of all the service based applications installed on the PC, and each service's current state.

From here you can see the state of all DLS IV services, and correct any issues. Remember, when starting the DLS Services, start them in this order:

1. Authentication Service

2. Application Service

3. Communications Service

4. MCPH Service

Trouble connecting to a panel

• When you are connecting to a panel, you need to have the correct downloading access code.

• If you are using Double-Call to connect, the panel you are connecting to needs to have that feature enabled.

• In some cases, you might run into an issue where their could be interference on the phone line you are trying to connect to. Some of the causes could be that its a weak line, too much load on the line, DSL Internet, or it could be a digital VOIP line. If that is the case, you can try lowering the Baud rate of the modem.