General Troubleshooting
Contents
Trouble Logging in
If you are having trouble logging in, make sure you using the correct username and/or password. (note: The password is case sensitive)
Because DLS IV incorporates the use of services, you need to make sure these services are running.
The following services need to be on - DLS Authentication Service - DLS Application Service - DLS Communication Service - MCPH Service
You can start these services by going to the "Start Menu" -> "Programs" -> "DSC" -> "DLS IV" -> "Utilities" -> "Start all services"
You can also access these services from the Service Manager. Access the Windows Services Manager by:
- Right-click "My Computer"
- Click "Manage"
- Browse to "Service and Applications" and then "Services"
You'll see a comprehensive list of all the service based applications installed on the PC, and each service's current state.
From here you can see the state of all DLS IV services, and correct any issues. Remember, when starting the DLS Services, start them in this order:
1. Authentication Service
2. Application Service
3. Communications Service
4. MCPH Service
